Privacy Policy
At Wereldwijzer Reisadvies, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and protect personal information gathered through this service in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Who We Are
We are Wereldwijzer Reisadvies, acting as the data controller responsible for processing your personal data collected via our online platform or through other interactions related to our services.
Information We Collect
We collect various types of information in connection with your use of our service:
Personal Data: This includes information that can identify you directly or indirectly, such as your name, contact details (like postal address), payment information, passport details, date of birth, travel preferences, and any other details you provide or we collect in connection with your travel plans (such as health information relevant for your travel needs, dietary requirements, or mobility issues).
Usage Data: We may collect information about how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
How We Collect Information
We collect information through various methods:
Directly from you: When you provide it to us through forms on our site, during consultations, or via communications related to planning and booking your travel.
Automatically: As you interact with our online platform, we may automatically collect Usage Data and other information using cookies and similar technologies.
From third parties: In some cases, we may receive information about you from third parties such as partners or service providers involved in fulfilling your travel arrangements (e.g., airlines, hotels).
Legal Basis for Processing
We process your personal data based on several legal grounds:
Performance of a Contract: We need to process your information to provide you with the travel consulting services and arrangements you request from us.
Your Consent: We may process certain sensitive personal data (such as health information or dietary needs) based on your explicit consent, where necessary for your travel arrangements. You can withdraw your consent at any time.
Legal Obligations: We may need to process or share your information to comply with legal obligations, such as tax or immigration requirements.
Legitimate Interests: We may process your information for our legitimate business interests, such as improving our services, managing our business effectively, fraud prevention, and security, provided these interests do not override your fundamental rights and freedoms.
How We Use Your Information
We use the collected information for various purposes, including:
To provide, operate, and maintain our travel consulting services.
To plan, book, and manage your travel arrangements.
To process your transactions and manage your bookings.
To communicate with you regarding your travel plans or inquiries.
To provide you with updates, relevant information, and advice related to your destinations.
To improve our services and understand how our platform is used.
To comply with legal obligations and protect our rights.
Sharing Your Information
We may share your personal information with trusted third parties only to the extent necessary to provide our services and operate our business:
Service Providers: We share information with third parties who perform services on our behalf, such as airlines, hotels, ground transport providers, tour operators, insurance companies, visa processing agencies, payment processors, and IT service providers. These third parties are required to protect your information and use it only for the purposes for which it was provided.
For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data Security
We implement technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights Under GDPR
Under GDPR, you have certain rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with a supervisory authority, particularly in the Netherlands, if you believe your data protection rights have been violated.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We use cookies for essential functions, website analytics, and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under age 16 without verification of parental consent, we take steps to remove that information.
Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third party sites or services.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.
Contact Us
If you have any questions about this privacy policy, please contact us by postal mail at:
Wereldwijzer Reisadvies
101 Keizersgracht
Amsterdam, North Holland, 1015 CJ
Netherlands